When you book a tour online, you will see a Booking confirmation page with a Confirmation code, stating tour departure time and date as well as your name and number of participants. You can write down the Confirmation code, and that is all you need to show at check in.
VALIDITY OF PRICES AND DEPARTURES
Prices are in Icelandic Krona (ISK) as shown on our web site. Prices and departures are guaranteed after full payment has been made.
WEATHER AND CONDITIONS
All our trips and outdoor activities are weather, and condition depended. Glacier Adventure reserve the right to cancel your trip with your safety in mind.
The tours can be cancelled due to safety reasons or other natural conditions, with short notice. In such cases a full refund is provided.
Glacier Adventure reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise.
We don’t repay the fee if the client is late or doesn’t show up even if the weather is very bad, in case that we are able to do the trip. We recommend that participants stay in a hotel or guesthouse close to Hali the night before the tour
Appropriate footwear and suitable outdoor clothing must be worn at all times. Glacier Adventure reserves the rights to refuse participation if not correctly equipped since this will put the clients at risk. In case of refusal, refund will not be possible.
All cancellations of tours must go through our office by email to [email protected]
For rescheduling please contact us via email or call us at +354 571 4577.
Cancelation and Refund
- Glacier Adventure reserves the right to always keep 10% payment fee to cover costs.
- If you must reschedule or cancel booking, please provide us with 48-hour notice. This way we might be able to resell the seats.
- Cancellations received less than 48 hours prior to tour departure, will not be refunded. This includes bookings made within 48 hours before departure.
- If clients cancel their tour more than 48 hours prior to departure, 90% refund will be given.
- “No Shows” will not be refunded.
- Glacier Adventure reserve the right to cancel your trip with your safety in mind.
- The tours can be cancelled due to safety reasons or other natural conditions, with short notice. In such cases a 100% refund is provided.
Note: We don’t refund if the client is late or doesn’t show up, or if the weather is not good and the tour is still on schedule. We recommend that participants stay in a hotel or guesthouse close to Hali the night before the tour.
SPECIAL OFFERS AND PROMOTIONAL CODES
Please note that special offers such as promotional codes cannot be applied to a reservation after purchase has been made such as in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking in order to be valid and applied.
The following restrictions apply to children wishing to participate in our trips:
Vatnajökull Glacier Walk: The age limit is 10 years old.
Ice Climbing Vatnajökull: The age limit is 14 years old.
Ice Cave Adventure: The age limit is 10 years old.
Blue Ice Cave Adventure: The age limit is 14 years old.
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We advise all our clients to have insurance when traveling the world.
No responsibility is accepted for losses, expenses due to delays, changes of flights, closed roads or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in bus schedules, or other similar causes. Glacier Adventure does not assume responsibility for accidents or death that can be traced to the participant´s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.
PASSENGERS WITH SPECIAL NEEDS
If you have any special needs or requests you should notify us as soon as possible. We always try to fulfill our customers wishes. Please send us an email to [email protected]