When you book a tour online, you will see a Booking confirmation page with a Confirmation code, stating tour departure time and date as well as your name and number of participants. You can write down the confirmation code, and that is all you need to show at check-in.
VALIDITY OF PRICES AND DEPARTURES
Prices are in Icelandic Krona (ISK) and are including VAT as shown on our web site. Prices and departures are guaranteed after full payment has been made.
WEATHER AND CONDITIONS
All our trips and outdoor activities are weather, and condition dependent. Glacier Adventure reserve the right to cancel your trip with your safety in mind.
The tours can be canceled due to safety reasons or other natural conditions, with short notice. In such cases, a full refund is provided.
Glacier Adventure reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise.
We don’t repay the fee if the client is late or doesn’t show up even if the weather is very bad, in case we can do the trip. We recommend that participants stay in a hotel or guesthouse close to Hali the night before the tour because sometimes the road to us can be closed so clients have to do some arrangements in time.
Appropriate footwear and suitable outdoor clothing must be worn at all times. Glacier Adventure reserves the right to refuse participation if not correctly equipped since this will put the clients at risk. In case of refusal, a refund will not be possible.
All cancellations of tours must go through our office by email to [email protected]
For rescheduling please contact us via email or call us at +354 571 4577.
Cancelation and Refund
- Glacier Adventure reserves the right to always keep a 10% payment fee to cover costs for the booking & rescheduling.
- If you must reschedule or cancel the booking, please provide us with 48-hour notice. This way we might be able to resell the seats.
- Cancellations received less than 48 hours before tour departure, will not be refunded. This includes bookings made within 48 hours before departure.
- If clients cancel their tour more than 48 hours before departure, a 90% refund will be given.
- “No Shows” will not be refunded or if the client is not on time before the tour departure.
- Glacier Adventure reserve the right to cancel your trip with your safety in mind.
- The tours can be canceled due to safety reasons or other natural conditions, with short notice. In such cases, a 100% refund is provided.
Note: We don’t refund if the client is late or doesn’t show up, or if the weather is not good and the tour is still on schedule. We recommend that participants stay in a hotel or guesthouse close to Hali the night before the tour.
The following restrictions apply to children wishing to participate in our trips:
If participants are under age, authorization to participate has to be confirmed by a guardian.
Vatnajökull Glacier Walk: The age limit is 10 years old.
Glacier Adventure Summer Tour: The age limit is 14 years old.
Adventure Combo Tour: The age limit is 10 years old.
Ice Climbing Vatnajökull: The age limit is 14 years old.
Kayak Adventure: The age limit is 6 years old.
Crystal Ice Cave Adventure: The age limit is 10 years old.
Blue Ice Cave Adventure: The age limit is 16 years old.
Participants have to be physically fit to participate in the activities for which they have enrolled, and they have to inform the guide, prior to the departure of any medical conditions and/or previous injuries that may be triggered or aggravated by such activities.
If participants are under the influence of alcohol and/or drugs during the time of the tour, Glacier Adventure reserves the right to refuse participation in the tour and refund will not be possible.
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We advise all our clients to have insurance when traveling the world.
No responsibility is accepted for losses, expenses due to delays, changes of flights, closed roads or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in bus schedules, or other similar causes. Glacier Adventure does not assume responsibility for accidents or death that can be traced to the participant´s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.
PASSENGERS WITH SPECIAL NEEDS
If you have any special needs or requests you should notify us as soon as possible. We always try to fulfill our customer’s wishes. Please send us an email to [email protected]
GOVERNING LAW / JURISDICTION
These Terms and Conditions are in accordance with Icelandic law.