When you book a tour online, you will see a Booking confirmation page with a Confirmation code, stating tour departure time and date as well as your name and number of participants. You can write down the Confirmation code, and that is all you need to show at check in. But the Booking confirmation page is also sent to you by email so you can print it out if you like.
You can present either a paper or an electronic voucher for this activity
VALIDITY OF PRICES AND DEPARTURES
Prices are in Icelandic Krona (ISK) as shown on our web site. Prices and departures are guaranteed after full payment has been made.
WEATHER AND CONDITIONS
All our trips and outdoor activities are weather and condition depended.
Glacier Adventure reserve the right to cancel your trip with your safety in mind. If we have to cancel your trip due to bad weather or other factors outside of our control you will receive at least 80% refund of fully prepaid trip. If we are forced to change your itinerary at some point during your trip you may or may not be partly refunded for your tour, this depends on what trip you are on and at what stages that trip is. This refund is rarely more than 50% since in most cases the majority of our operating costs have already been realized after your trip starts.
All cancellations of tours must go through our office by email to firstname.lastname@example.org
For rescheduling please contact us at email@example.com or call us at +354 571 4577
If you must reschedule or cancel booking, please provide us with 24-hour notice. This way we might be able to resell the seats or accommodate guests on our waiting list.
Glacier Adventure reserves the right to always keep 20% confirmation fee to cover costs.
Cancellations received less than 24 hours prior to tour departure, will be fully charged.
If clients cancel their tour more than 48 hours prior to departure, 100% refund will be given.
If clients cancel their tour less than 48 hours of departure no refund will be given.
“No Shows” will be fully charged
Group bookings of 6 or more must be held with a credit card number and will be fully charged if cancelled with less than 48-hour notice.
Note. We repay bigger part of the fee if the weather conditions are not allowing the trip, but we don’t repay the fee if the client is late, or doesn’t show up even if the weather is very bad, in case that we can do the trip. We recommend that participants stay in a hotel or guesthouse close to Hali the night before the tour
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We advise all our clients to have insurance when traveling the world.
No responsibility is accepted for losses, expenses due to delays, changes of flights, closed roads or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in bus schedules, or other similar causes. Glacier Adventure does not assume responsibility for accidents or death that can be traced to the participant´s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.
PASSENGERS WITH SPECIAL NEEDS
If you have any special needs or requests you should notify us as soon as possible. We always try to fulfill our customers wishes.